Neo ATLAS 1469 CUSTOMER SUPPORT

This is the English Support page for Neo ATLAS 1469 on Nintendo Switch version.

FAQ

 

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I purchased Neo ATLAS 1469, but there is no manual.

This game does not have instruction manual.

Please see the tutorial to learn how to play Neo ATLAS 1469.

 

Can I play Neo ATLAS 1469 with touchscreen controls?

Basically you can control by touching icons on the screen.

As mentioned below, please note that some operations need to touch and hold.

To pull out a pin on the map, touch and hold the pin on the map after closing 「the『pin』 function」.

Then, drag the pin to the angel in the upper right corner of the screen, and release your finger from the screen. This allows you to store the pin.

*Some operations do not support touchscreen.

 

"Cannot find XX" or "An event does not occur" etc.

The appearance of the world will change as you proceed.

So if areas related to an event may not exist, you are not able to join the event.

In that case, either playing again with the previous save data or multiple playthroughs is the only way to avoid the situation.

 

How can I clear up the clouds over landlocked areas?

When you clear up the clouds over the coastal areas, then clouds over landlocked area will fade away automatically.

 

I purchased the English version of Neo ATLAS 1469. Can I switch the language to Japanese?

To switch the language from English to Japanese, please go to System Settings > System on the Nintendo Switch console screen.

 

My Nintendo Switch Pro controller does not work with wireless connection when Joy-Con is attached with the Switch console in table mode.

Please remove the Joy-Con from the Switch console and try Nintendo Switch Pro controller instead.

If the solution does not work, the cause may come from console functions. Please go to the Nintendo Official Website for details.

 

Joy-Con not responding or responding incorrectly when used wirelessly such as wireless LAN, Bluetooth and NFC.

Joy-Con should be licensed for wireless communication requirements in your country of residence.

Please contact Nintendo for more details.

 

What are the differences between the Steam version?

Deletion of the export function of world view and the trophy function related to Steam, and the modification of UI.

*Nintendo Switch version also has the HistoryPoint function as Steam, unlike PlayStation®Vita.

 

 

Contact us

 

Notes

 

About your feedback / inquiry

・Please make sure to finish our FAQ before contacting us.

・We are not able to answer about our product and how to complete Neo ATLAS 1469.

・Regarding “Nintendo Switch”, please visit the Nintendo Official Website (https://www.nintendo.com).

・Depending on your inquiry, please note that we may not be able to answer

 even if you choose  Response needed.

 

Other Notes

・Indivisual information is used for support only.

・We reply to our customer during a business hour.

・Regarding the inquiries received outside our business hours,

 we will reply after the next business day. Also, depending on your inquiry,

 it may take some time to get back to you.

・Only English support is available on this website.

 We are not able to respond to inquiries in any other languages.

 

 

 

Please select from the following options and proceed to the inquiry form.

Please make sure that all the required fields are filled before sending your inquiry.

 

 

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