A-Train 9 V5.0 : Japan Rail Simulator Ultimate Edition CUSTOMER SUPPORT
This is the English Support page for A-Train 9 V5.0 : Japan Rail Simulator Ultimate Edition
Notes
Please contact our customer support if you have any questions regarding technical issues.
However, we will not be able to provide details on how to play or win the game.
You can reach our customer support help desk via the email address below:
games@komodo.jp
Please have your computer specifications on hand before contacting customer support.
We will require the following technical data from your computer manufacturer.
To help us help you as quickly as possible, please always provide this information when contacting support.
- Operating system:
- DirectX version:
- Processor:
- RAM:
- Available disk space:
- Graphics card:
- Graphics memory:
- Soundcard:
Checking computer specifications
● When using Windows 10
Open the Start menu and select [Windows System], then click [Run].
Type 'dxdiag' and press the [Enter] key to launch the DirectX Diagnostic Tool.
● When using Windows 11
Click on the [Search] (icon with the magnifying glass) at the bottom center of the screen to display the search window.
Type 'dxdiag' in search box to display 'dxdiag Run Command'.
Left-click on it to launch the DirectX Diagnostic Tool.
・Under the [System] tab, you can check the OS, CPU, RAM, and DirectX version.
・Under the [Display] tab, you can check the GPU and VRAM.
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